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FAQ

  •   Q: I want the container to be fumigated, is this possible?
    A: For some countries, fumigation is standard and the relevant cost is passed through on the bottom of the invoice. Customers requiring this service will receive the relevant documentation.
  •   Q: How many different models of upholstery and covers may be ordered in a single 40-foot container?
    A: Kuka’s upholstery factory is organized to efficiently manufacture small quantities because it serves the 1000 strong Chinese retail chain. Therefore, it is possible to order as little as one piece of a model as long as the total order is a container-load. For the coverings, the customer may also order what he needs. Meanwhile, at the chair factory, the more intricate machine setups and finishing cannot be justified with quantities of less than 30.
  •   Q: What is the minimum number of pieces per model that Kuka will manufacture for a single order?
    A: Upholstery – 1
    Occasional chairs – 1
    Beds – 1
    Mirrors – 1
    Tables – 1
    Dining chairs & barstools – 30
    Ottomans – 30
  •   Q: How long is your Warranty?
    A: Five (5) years for the internal and/or external structural frame.
    ·Two (2) years for cushioning material, mattresses, manual or electric mechanisms, suspension systems, wood trim and finishing and fabrics. After the first year, this warranty covers only parts and materials and not the labor required for repairs.
    ·Two (2) years for leather against splitting and/or tearing. After the first year, this warranty covers only parts and materials and not the labor required for repairs.
  •   Q: I would like to visit the factory…what should I do?
    A: Kuka’s factory which occupies 150,000 square meters and employs 6,000 is located in Hangzhou, a city next to Shanghai. Please contact service@kukasofa.com to make an appointment.